Welcome to the website www.gelicebox.com. By accessing or using our website, you agree to be bound by the following terms and conditions. These terms and conditions apply to all users who visit this website, including purchases, browsing or any other use. Please read the following terms carefully before continuing to use this website.
- Acceptance of Terms
By accessing and using the www.gelicebox.com website (hereinafter referred to as the “Website”) and its services, you acknowledge and agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our website. - Product Information
All product information on our website is presented in an accurate and up-to-date form, but we cannot guarantee the absolute accuracy or completeness of the information. If errors are found in product information (such as price, description, availability, etc.), we reserve the right to correct them after discovering the errors.
Product Description: We do our best to ensure that the descriptions and images of all products on the website are accurate, but due to differences in display devices or browsers, the color and appearance of the actual product may vary from that shown.
Price Changes: Prices of all products are subject to change and prices may change at any time without prior notice. - Order and Payment
Order Confirmation: After you submit your order, you will receive a confirmation email confirming that your order has been received. Please note that order confirmation does not mean that we have accepted your order.
Payment: We accept a variety of payment methods, including credit cards, debit cards and PayPal. Payment information will be processed through a secure payment gateway.
Cancellation of Order: If you wish to cancel your order, please contact customer support in a timely manner before the order is processed. Cancellation requests for orders that have been shipped may not be processed. - Shipping and Delivery
Shipping Policy: We will arrange shipment as soon as possible after receiving the order, usually within 2 business days, depending on your address and shipping method.
Shipping Fee: Shipping fee will be calculated based on your order amount, shipping address and selected shipping method, and will be clearly displayed at checkout.
Delivery Issues: If your package is damaged or lost, please contact our customer service team immediately. We will assist and try our best to resolve the problem. - Return and Exchange Policy
Return and Exchange Conditions: If you are not satisfied with the silicone ice tray you purchased, you can apply for a return within 30 days after receiving the product. Items must be returned unused and in their original packaging.
Return Procedure: If you need to return an item, please contact our customer service team and provide your order number and relevant information. The return address will be notified by email.
Refunds: Once we receive the returned item and confirm that it is eligible for return, we will process your refund within 7 business days. - User Account
Account Creation: Before making a purchase, you may need to create an account. You should provide accurate and complete information and commit to maintaining the security of your account.
Account Security: You are responsible for maintaining the confidentiality of your account and password and agree to notify us immediately of any unauthorized use. - Intellectual Property
All content on this website, including but not limited to the name, graphics, logo, design, text and images, is the property of www.gelicebox.com and is protected by U.S. and international intellectual property laws. No one may copy, modify or distribute these contents in any way without authorization. - Disclaimer
Product Use: Our silicone ice trays are designed and produced to the highest standards, but during use, you should follow the product instructions to ensure safety.
Limitation of Liability: Unless otherwise provided by law, www.gelicebox.com shall not be liable for any indirect, incidental or consequential damages arising from the use of the website or the purchase of products. - Applicable Law and Dispute Resolution
Applicable Law: These Terms are governed by the laws of the State of California, USA, and shall apply to all disputes related to these Terms.
Dispute Resolution: If any dispute arises between you and us, we recommend that you resolve it through friendly negotiation. If the dispute cannot be resolved through negotiation, you agree to submit the dispute to the courts of the State of California for arbitration. - Modification of Terms
www.gelicebox.com reserves the right to modify, update or change these Terms and Policies at any time. All updates will be notified to you by posting the latest version of the Terms on the website. The modified Terms will take effect upon posting, and your continued use of the website will constitute your acceptance of the updated Terms.