Welcome to www.gelicebox.com’s FAQ center! Here we answer your most common questions about non-toxic silicone ice trays. If you can’t find the answer here, feel free to contact our customer service team.
- What are silicone ice trays made of?
Our silicone ice trays are made of food-grade silicone material, which is non-toxic, harmless, and meets FDA food safety standards. Silicone is a soft and durable material that can safely come into contact with food without releasing harmful substances.
- Are silicone ice trays safe?
Yes, our silicone ice trays are 100% non-toxic. The silicone we use is food-grade and does not contain BPA, PVC or any other harmful chemicals. It is very safe and suitable for home use, especially when it comes into direct contact with food.
- How do I use the silicone ice tray?
It’s very simple to use:
Place the silicone ice tray on a flat surface.
Add water, juice or other liquid.
Place the ice tray in the freezer of the refrigerator and wait for a few hours until the liquid freezes.
When using, gently squeeze the bottom of the silicone ice tray, and the ice cubes will be easily removed.
- Can the silicone ice tray be used in the microwave and oven?
Yes, our silicone ice tray is high temperature resistant and suitable for microwave and oven. It can withstand a temperature range of -40°F to +450°F (about -40°C to +232°C), and you can use it to freeze food, make jelly, chocolate, etc. - How to clean the silicone ice tray?
Our silicone ice tray is very easy to clean:
Hand wash: You can use warm water and soap to gently wash the ice tray, wipe it clean and dry it.
Dishwasher: The silicone ice tray can also be safely put into the dishwasher to ensure that it is clean and odor-free. - Why does the silicone ice tray have a slight odor?
Because the new product is transported and stored, the silicone ice tray may have a slight odor when it is used for the first time. This is normal. You can wash the ice tray with warm water and baking soda before use, and the odor will disappear soon. - Can I use the silicone ice tray to make popsicles or jellies?
Of course! Our silicone ice trays are perfect for making popsicles, jellies, chocolates and other snacks. Simply pour your favorite liquid into the ice tray, freeze it for hours and enjoy the delicious taste. - How durable are silicone ice trays?
Silicone ice trays are very durable and can withstand long-term use without losing their shape. Our ice trays have been tested many times to ensure that they can maintain their form and function in high and low temperature environments. - Will silicone ice trays harden or crack?
Our ice trays are carefully designed to withstand the pressure of freezing environments and are not easy to crack or harden. Do not expose the ice tray to excessive temperatures or overstretch it, which can extend its life. - If I am not satisfied with the product, can I return it?
Yes, we provide a 30-day free return service. If the product you received is defective or you are not satisfied with it, please contact our customer service team and we will provide return, exchange or refund services. - How long does it take for your order to be shipped?
We usually process and ship your order within 2 business days. The specific shipping time depends on your delivery address and the shipping method you choose. - How do I track my order?
Once your order is shipped, we will send you tracking information via email. You can track the progress of your order on the logistics company’s website with the tracking number provided. - Can I put the silicone ice tray in places other than the freezer?
Our silicone ice trays are suitable for use in the freezer and can also be used to make ice cubes, popsicles, etc. However, it is not recommended to expose them to high temperatures for a long time. - Why should I choose silicone ice trays instead of traditional plastic ice trays?
Compared with traditional plastic ice trays, silicone ice trays have better flexibility and can easily remove ice cubes. Silicone also does not contain harmful chemicals such as BPA, which is safer and has less impact on the environment. In addition, the durability and versatility of silicone ice trays make it a more environmentally friendly and long-term choice. - What payment methods do you offer?
We accept a variety of payment methods, including:
Credit Card (Visa, MasterCard, American Express)
Debit Card
PayPal