www.gelicebox.com is committed to providing you with the best quality non-toxic silicone ice trays and a worry-free shopping experience. If you are not satisfied with the product you purchased or encounter any problems, we will wholeheartedly provide you with a return and exchange service. Please read the return and exchange policy below in detail.
- Return and Exchange Policy
We provide you with a 30-day unconditional return service to ensure that your shopping is worry-free. If you are not satisfied with the product, or the product you received has quality problems, you can apply for a return and exchange.
Return conditions: The product must be returned within 30 days of receipt, and the product should be in an unused, undamaged state and retain the original packaging.
Return process: Please make sure to contact us and provide the order number and relevant information before returning the product, and we will provide you with return instructions.
Return costs: If it is due to product quality problems (such as damage, defects, etc.), we will bear the return shipping costs; if it is returned for personal reasons (such as dislike, inappropriate size, etc.), the customer is responsible for the return shipping costs. - Exchange Policy
If you wish to exchange the size, color or style, you may request an exchange within 30 days of receiving the item. Please note that the exchanged item must meet the following conditions:
Unused and undamaged.
Original packaging intact, including all accessories and tags.
Exchange request for the same product as the original: For example, you purchased a silicone ice tray and wish to exchange it for another color or size.
The exchange procedure is similar to that of a return. Please provide the relevant order information when applying and we will process it for you as soon as possible. - Return and Exchange Process
If you need to return or exchange an item, please follow the steps below:
Contact Customer Service: Please contact us via email with your order number, product information, and reason for return or exchange.
Get Return and Exchange Authorization: Our customer service team will review your request and provide a Return and Exchange Authorization, including detailed return address and return method.
Returning an item: Package the item and send it back to the return address we provide. Please ensure that the item is intact to avoid affecting the refund or exchange processing.
Refund or Exchange Processing: Once we receive the returned item and confirm that it meets the return policy, we will process a refund or exchange within 7 working days. The refund will be returned to your payment account. - Situations where returns and exchanges are not accepted
The following situations will not be returned or exchanged:
Used or damaged items: If the item is obviously used, damaged or contaminated when it is returned, it will not be returned or exchanged.
Items that have exceeded the return period: If the item is not returned within 30 days, it will not be processed.
Failure to provide proof of return as required: Failure to provide valid proof of purchase (such as order number, invoice, etc.) when returning. - Return and refund time
Once we receive your returned item and confirm that it meets the return conditions, we will process the refund as soon as possible.
Refund method: The refund will be returned through the original payment channel, such as credit card or PayPal. If you choose to exchange, the new item will be shipped as soon as possible after the return is confirmed. - Damaged or defective goods
If the non-toxic silicone ice tray you received has manufacturing defects, breakage or other problems, please contact our customer service team as soon as possible. We will provide you with:
Free return and exchange service, and bear the relevant shipping costs.
If the goods are damaged or defective, we will arrange for re-delivery or refund for you to ensure your rights. - Cancellation of order
If you change your mind immediately after placing an order and the order has not been shipped, you can cancel the order by contacting customer service. We will process your request as soon as possible and provide you with a full refund. If the order has been shipped, it will be handled in accordance with the return policy.