Thank you for choosing www.gelicebox.com’s non-toxic silicone ice trays! We are committed to providing you with fast and safe delivery services. Below are the shipping terms of our website, covering information such as shipping methods, fees, logistics companies, import and export standards, etc. Please read carefully before placing an order.
- Shipping methods and logistics companies
We offer a variety of shipping methods to meet your needs. All orders will be shipped by domestic US delivery companies and international logistics companies. Specific logistics partner companies include but are not limited to:
Domestic delivery in the United States:
USPS (United States Postal Service)
UPS
FedEx
DHL
International delivery:
DHL Express
UPS International
FedEx International
Depending on your selection and the weight, size, and destination of your order, your package may be delivered by one of the above companies. - Shipping time
Domestic delivery:
The shipping time for orders within the United States is usually 3 business days, depending on your delivery address, the delivery method selected, and how quickly we process your order.
Standard delivery: usually takes 5 business days.
Expedited Shipping: If you select expedited shipping, it will usually arrive within 2 business days.
International Shipping:
If you are located outside the United States, our international shipping time is usually 12 business days, depending on the destination country and shipping method. International orders may encounter customs clearance, which may affect the shipping time. - Shipping Costs
Shipping costs vary depending on the order amount, weight, size, and shipping address. You can view the specific shipping cost calculation on the checkout page.
Free Shipping in the United States: For most orders within the United States, we provide free standard shipping. Specific free shipping policies and conditions are shown in our Return and Exchange Terms.
International Shipping Costs: International orders will vary depending on the destination. The specific costs will be displayed at checkout. - Import and Export Standards
All import and export shipments are subject to the regulations of the United States Customs and the customs of the destination country. We ensure that all products meet international trade standards and all products will comply with relevant laws and regulations during international transportation.
Export to the United States: Our non-toxic silicone ice trays fully comply with the US FDA food safety standards, so they can be legally exported to most countries and regions.
Destination Country Import: Different countries have different import requirements. Some countries may require additional customs documents or taxes. Please make sure you understand the import and export requirements of your country and pay any duties or value-added tax (VAT) for your package if necessary.
Please note: We cannot control or predict the customs clearance process. We will try our best to assist with any shipping delays caused by customs, but we cannot be held responsible. - Order Tracking
Once your order is shipped, we will send you a tracking number by email. - Shipping Address Issues
Please ensure that you provide an accurate and complete shipping address when placing an order. Since logistics companies cannot handle inaccurate or missing addresses, if the package is returned or undelivered due to incorrect addresses, we will charge you a re-shipping fee. - Delivery Anomalies
Damage or Loss: If your package is damaged or lost during transportation, please contact us immediately and we will assist you in compensation or re-shipping.
Delays: Although we will do our best to ensure on-time delivery, unforeseen shipping delays may occur due to factors such as weather, holidays or customs clearance. We will try our best to provide updates on the shipping status. - Shipping regulations in different countries
Shipping regulations and taxes may vary from country to country. If your package is subject to additional customs duties or import taxes, the relevant fees are usually borne by you. We recommend that you understand the import regulations and tax requirements of your country before placing an order. - Modifying your order or shipping address
After you submit your order, if you need to modify the shipping address or other order information, please contact Customer Service as soon as possible. We will try our best to assist you in changing the information before the order is shipped, but we will not be able to change the shipping address once the order is in processing or has been shipped.